Is Your Business Considering Using Voicemail to Text?

Here Are 7 Reasons Why You Should. 

 

Call centers and buzzing businesses alike deal with endless incoming calls a day.

Calls can be about anything from product inquiries, scheduling needs, and even spam. It is one thing to keep up with answering the volume of incoming calls, but it is another to catch up on voicemails.

Voicemails can easily slip through the cracks when you are concerned about the phone ringing in front of you. Or, they can take too much time to play and replay in order to catch the main point of a call.

This is why voicemail to text is changing the way businesses, call centers and individuals approach missed calls.

Having a transcript for messages can significantly improve your productivity and accuracy in responding to missed calls.

Not sure how? Here are seven benefits of using voicemail to text for your business operations.

1. Save Time

Think about the last voicemail you received from a client.

You likely had to replay it at least once to gather all the information about what they needed, their name, and how to best reach them. Or, maybe the sound was a bit fuzzy and it took extra focus to understand everything.

Wouldn’t it be easier to only have to go through a message once?

A transcript allows you to get everything you need right away. You can skim through the small talk of a voicemail and get straight to the point. This cuts the time you would normally spend listening to a voicemail in half, just by reading.

Plus, you don’t have to worry about getting a name or number correct, because it is written down right in front of you.

2. Organize Caller Information

Another benefit of reading everything is the ability to go back through voicemails in order of context.

In a call center, you can separate your staff to call people back based on services the company offers.

Someone can focus on products, someone else can respond to customer care, and others can tend to general inquiries. Streamlining this process can make employees more efficient in their specialties and boost customer satisfaction.

Organizing everything also gives employees a point of reference as they are making their calls.

A transcript makes it much easier to create talking points and stay on track. It gives all the necessary information right away, without having to search around or go back through a recorded voicemail.

3. Access Messages Anywhere, Anytime

Don’t you hate watching your voicemails pile up while you are in the middle of a meeting or in a noisy area?

Reading them gets rid of this issue!

Having transcripts allows you (and your employees) to access information on the go and from multiple devices.

You no longer have to worry about being able to sit down with a pen and paper in a quiet space. You can catch up on missed calls just like you would with emails. This works on a busy subway as well as in an airport or riding in your Uber.

Anywhere you can access an internet network and a little bit of time, you can start to take away from your mountain of messages.

4. Prioritize Calls

If you have a large amount of voicemails to listen to, how do you know which one is the most important?

It can be hard to address the emergency situation of call #10 when you are still trying to listen to call #4. Transcripts save you the guess work.

You can skim through your messages instead of being forced to listen to them one by one. This cuts your emergency response time significantly and helps you to keep your red-carpet clients happy.

Think of skimming like having birds-eye vision. You can gather the gist of your messages quickly and spot red flags right away, thus making the response process much smoother.

5. Provide Better Service

The better your response rate and efficiency, the happier your clients will tend to be.

This applies to established, long-term clients just as much as potential sales calling to get to know you and your business.

Your response rate is more than how fast you can get back to someone (although this does matter). It is about how well you can address a question or concern and how useful the information you provide can be.

Above all else, your customers want to know they matter and are cared for.

Improving the way you address their messages can lead to higher customer satisfaction rates and brand loyalty. It’s a way of saying your relationship matters and you are doing everything you can to better the client experience.

6. Avoid Spam

Just as much as outside relationships need to be tended to, internal processes always have ways to improve.

Switching to voicemail to text can cut distractions out of the picture and allow everyone to get straight to business. It’s much easier to spot spam in an unrelated piece of text than waiting through a voicemail.

The sooner you identify and ignore the noise, the sooner you can get to work on relevant, time-sensitive information and tasks.

7. Boost Efficiency

Traditional voicemails are great if you want to take valuable time out of your day sorting through messages over and over. For those who enjoy replaying the same thing multiple times, it’s a good match.

However, if you want to improve the way you and your team get things done, make the switch.

You’ll be amazed at the new-found efficiency using voicemail to text can have in everything you do. From identifying the purpose of a call to better providing a response, transcripts will make your life much easier.

Your team will thank you and your customers will keep coming back.

These two groups are the most important focus of your business, and keeping them happy will keep you and your earnings happy as well.

Switch to Voicemail to Text Today

Ready to see how much easier life can be when you improve even the most basic of processes?

Say goodbye to old-school approaches and enter a whole new world of doing things. Make the switch from traditional voicemail to text transcripts today.

Contact us to talk about your options and get started!